How to set Outgoing SMTP Email Authentication

Audience

All GCI Email Customers

Purpose

Steps on how to check Outgoing SMTP Email Authentication for some of the different email programs.

Overview

Overview

Outlook Express

Mac OSX Mail

Outlook 2002/ 2003

Thunderbird 1.5

Netscape 7.2

Outlook 2000

Windows Vista Email - Version 6

Entourage 2004 Version 11.0.0

Eudora for Windows or Macintosh

Outlook Express with Screen Shots

MAC OSX Mail with Screen Shots

Outlook 2002/ 2003 with screen shots

Thunderbird 1.5 with screen shots

Netscape 7 with screen shots

Outlook 2000 with screen shots

Windows Vista Email - Version 6 with Screen Shots


Overview

When attempting to send an email, you may see either a relay error stating, Relaying Not Allowed, or an alert box requesting you enter your password. This would be an indication you need to check Outgoing SMTP authentication on your mail client program.

Why is GCI requiring Outgoing SMTP authentication? In an effort to combat Unsolicited Commercial Email (also known as SPAM), GCI is requiring all email accounts to authenticate with our outgoing mail server.

Customers who have established their email accounts with GCI, in the last six months, should already have this setting checked. If you are not sure if your account is properly setup, or need to check Outgoing SMTP Authentication to your email account, follow the steps below for your email client program.

Any device sending mail through GCI email servers will also need to enable the Outgoing SMTP Authentication. This includes cell phones, smart phones, and PDA devices.

Outlook Express

  1. Open Outlook Express
  2. Click on Tools
  3. Click on Accounts
  4. Click on the Mail tab
  5. Ensure your mail account is highlighted and click on Properties
    • Click on Servers tab
    • Under the Outgoing Mail Server section, ensure there is a check in the box next to My server requires authentication. If there is no check there, click on the box and it will apply the check.
  6. Click OK
  7. Click Close
  8. Close and restart your Outlook Express program.

Mac OSX Mail

  1. Open the Mac OS-X desktop
  2. After clicking on the Mail icon
  3. Click on the menu marked Mail
  4. Go to Preferences
  5. Go to Accounts
  6. In Accounts you can adjust mail settings.
    • To adjust Outgoing mail servers click on the Server Settings button under Outgoing Mail Server (SMTP).
  7. These are the Outgoing Mail Server settings.
    • Make sure “Use Secure Sockets Layer (SSL)” is unchecked.
    • To change Mail so that it does require outgoing server authentication,
    • Set the “Authentication” field to “Password
  8. Enter your User Name, and Password. The program may not pull the username and password into these fields, so ensure the correct information is entered.
  9. Saving changes: Click Okay in the Outgoing Mail Server window
  10. Then close the window by clicking on the red close button
  11. You should be returned to the normal mail window
  12. All your changes should be saved; and your computer will be set to outgoing mail authentication.

Outlook 2002/ 2003

  1. Open Outlook 2002/ 2003
  2. Click on Tools
  3. Click on Email Accounts
  4. Ensure View or change existing email accounts is checked
  5. Click Next
  6. Highlight your email account, in this example, it is mail.gci.net,
  7. Click Change
  8. Click on More Settings button
  9. Click on Outgoing Server tab
  10. Ensure the box next to the My outgoing server (SMTP) requires authentication is checked.
    • If it is not checked, then click in the box to cause a check to appear.
  11. Click OK
  12. Click Next,
  13. Repeat the above steps if you have more than one email account, or
  14. Click finish

Thunderbird 1.5

  1. Open Program
  2. Click on Tools
  3. Click on Account Settings
  4. Click on Outgoing Server SMTP
  5. Highlight the email account
  6. Click on Edit
  7. Under the Security and Authentication section,
    • Ensure the check box next to Use name and password is checked
      • If it is not check, click on the box next to Use
      • Enter your Username in the text box next to user name
  8. Click OK

Netscape 7.2

  1. Open Browser
  2. Open Mail Program
  3. One way to open the mail program is by clicking Windows, then on the Mail & Newsgroups
  4. Click on View settings for this account
  5. Click on Outgoing Server (SMTP)
  6. Ensure the box next to the Use name and password is checked.
  • If the box is not checked, click in the box to place a check in the box.
  • Enter the username for the email address. (Note: Normally the username is the same as the part of the email address before the @ symbol.)
  1. Click OK

Outlook 2000

1. Open Outlook 2000

2. Click on Tools

3. Click on Accounts

4. If needed click on the Mail tab

5. Highlight the email address and click on the Properties button

6. Click on the Servers tab

7. Ensure your screen reflects the following information

  • Under Server Information
    • Incoming mail (POP3): mail.gci.net
    • Outgoing mail (SMTP): smtp.gci.net
  • Incoming Mail Server
    • Account Name: Your GCI username
    • Password: Check this box so you do not have to enter the password
    • No check mark next to Log on using Secure Password Authentication
  • Outgoing mail Server
    • Ensure there is a check mark next to My Server requires authentication.
    • If there is no check mark, click on the white box and a check mark will appear

9. Click OK

Your email address is now set to SMTP authentication.

 

Windows Vista Email - Version 6

  1. Open Windows mail
  2. - Click on Start button
    • Click on Windows Mail
  3. Click on Tools
  4. Click on Accounts
  5. Highlight the email account, it may be the default, or labeled gci.net
  6. Click on Properties
  7. Click on Servers tab
    • Ensure the Incoming mail (POP3): has mail.gci.net
    • Ensure the Outgoing mail (SMTP): has smtp.gci.net
  8. Ensure the box next to the My server requires authentication is checked.
  9. Click on Settings
  10. Ensure the button is marked for Use same settings as my incoming server.
  11. Click OK
  12. Click OK
  13. Click Close

Entourage 2004 Version 11.0.0

  1. Click on the Entourage Menu.
  2. Select Account Settings.
  3. Under the Mail tab, select your email account.
  4. Click the Edit button
  5. On the account settings tab, locate the Sending Mail Section at the bottom.
  6. Click the button Click here for advanced sending options
  7. Check SMTP server requires Authentication
  8. Leave the setting at Use same setting as receiving mail server.

Eudora for Windows or Macintosh

Instructions for setting SMTP authorization may be found on the Eudora Tech support site for both Windows and Macintosh.

Please go to http://www.eudora.com/techsupport/tutorials/, or click here to view that site. Scroll down to and then click the item labeled SMTP Relay under either the Windows Eudora or the Macintosh Eudora column, based on your operating system.

Outlook Express with Screen Shots

  1. Open Outlook Express

program

  1. Click on Tools

tools menu

  1. Click on Accounts

accounts

  1. Click on Mail tab

mail tab

  1. Ensure your mail account is highlighted and click on Properties

properties

  • Click on Servers tab

servers tab

  • Under the Outgoing Mail Server section, ensure there is a check in the box next to My server requires authentication. If there is no check box, click on the box and it will apply the check.

no check

with check

Click OK

Click Close

Close and restart your Outlook Express program.

MAC OSX Mail with Screen Shots

  1. Open the Mac OS-X desktop

  2. Click on the Mail icon
  3. Click on the menu marked Mail

  4. Go to Preferences

  5. Go to Accounts

  6. In Accounts you can adjust mail settings.
    • To adjust Outgoing mail servers click on the Server Settings button under Outgoing Mail Server (SMTP).

  7. These are the Outgoing Mail Server settings.
    • Make sure “Use Secure Sockets Layer (SSL)” is unchecked.
    • To change Mail so that it does require outgoing server authentication,
    • Set the “Authentication” field to “Password

  8. Enter your User Name, and Password. The program may not pull the username and password into these fields, so ensure the correct information is entered.
  9. Saving changes: Click Okay in the Outgoing Mail Server window

  10. Then close the window by clicking on the red close button

  11. You should be returned to the normal mail window
  12. All your changes should be saved; and your computer will be set to outgoing mail authentication.

Outlook 2002/ 2003 with screen shots

  1. Open Outlook 2002/ 2003

  2. Click on Tools

  3. Click on Email Accounts

  4. Ensure View or change existing email accounts is checked

  5. Click Next
  6. Highlight your email account, in this example, it is mail.gci.net,

  7. Click Change

  8. Click on More Settings button

  9. Click on Outgoing Server tab

  10. Ensure the box next to the My outgoing server (SMTP) requires authentication is checked.
    • If it is not checked, then click in the box to cause a check to appear.

  11. With the box checked


  12. Click OK
  13. Click Next,
  14. Repeat the above steps if you have more than one email account, or
  15. Click finish

Thunderbird 1.5 with screen shots

  1. Open Program
  2. Click on Tools

  3. Click on Account Settings

  4. Click on Outgoing Server SMTP

  5. Highlight the email account

  6. Click on Edit

  7. Under the Security and Authentication section,
    • Ensure the check box next to Use name and password is checked
      • If it is not check, click on the box next to Use
      • Enter your Username in the text box next to user name

  8. Click OK

Netscape 7 with screen shots

  1. Open Browser

browser

  1. Open Mail Program
  • One way to open the mail program is by clicking Windows,

Windows

  • Then on the Mail & Newsgroups

Mail

  1. Click on View settings for this account

Settings

  1. Click on Outgoing Server (SMTP)

Outgoing Server

  1. Ensure the box next to the Use name and password is checked.
  • If the box is not checked, click in the box to place a check in the box.

Outgoing Authentication

  • Enter the username for the email address. (Note: Normally the username is the same as the part of the email address before the @ symbol.)
  1. Click OK

Outlook 2000 with screen shots

1. Open Outlook 2000

2. Click on Tools

3. Click on Accounts

4. If needed click on the Mail tab

5. Highlight the email address and click on the Properties button

 

6. Click on the Servers tab

7. Ensure your screen reflects the following information

  • Under Server Information
    • Incoming mail (POP3): mail.gci.net
    • Outgoing mail (SMTP): smtp:gci.net
  • Incoming Mail Server
    • Account Name: Your GCI username
    • Password: Check this box so you do not have to enter the password
    • No check mark next to Log on using Secure Password Authentication
  • Outgoing mail Server
    • Ensure there is a check mark next to My Server requires authentication.
    • If there is no check mark, click on the white box and a check mark will appear

8. Click OK

Your email address is now set to SMTP authentication.

 

Windows Vista Email - Version 6 with Screen Shots

1. Open Windows mail

    - Click on Start button

    - Click on Windows Mail

2. Click on Tools

3. Click on Accounts

4. Highlight the email account, it may be the default, or labeled gci.net

5. Click on Properties

6. Click on Servers tab

    - Ensure the Incoming mail (POP3): has mail.gci.net

    - Ensure the Outgoing mail (SMTP): has smpt.gci.net

7. Ensure the box next to the My server requires authentication is checked

8. Click on Settings

9. Ensure the button is marked for Use same settings as my incoming server.

10 Click OK

11. Click OK

12. Click Close