GCI Webmail Preview FAQ - August 2008

1. Easily import your contacts.
2. Quickly preview emails without waiting for the webpage to reload.
3. Drag and drop emails, addresses, and folders for easy message management.
4. Spell check emails before you send them.
5. Auto-complete lets you start typing the first few letters of a name in your address book and the application will do the rest.
6. Right click to access common functions, just like a desktop application

How can I move messages to a folder? Simply drag and drop your message to any of the system folders or any personal folders you have created.

How do I move more than one message at a time? Click on the first message you would like to move. While holding the shift key, scroll down the list and click another message. This will select all messages between the two highlighted messages. Drag the messages to the destination folder.

How do I view messages in full screen? There are two ways to view messages in full screen.

• Select a message in the message list. In the preview panel, click the Options button then select Open in Browser. This will open the message in a new window.
• Within the message list, double-click message. On the upper right-hand corner of message window, choose Maximize the window.

I cannot see my messages in the message list. What do I do? To quickly open and close the preview pane, click the X. This will allow you to see more of your message list.

Where are my message settings? Click on the Preferences button located bottom corner of the side panel. For more details, go to Preferences.

How can I add a sender to my contact list? Click the Add Sender button located on the right in the Preview Pane bar. To learn more about contacts, go to the Contacts section.

Where are my message options? Select a message and right-click. A menu of options will appear.

How do I print a message? There are a couple ways to print a message.

• Using the tool bar, click the printer icon.
• Right click on the selected message and choose Print Message.

How do I send/reply/forward/delete messages? Using the toolbar, you can create messages, reply, forward, delete and more. For more details, go to Message Management.

How do I access Email Guard? Accessing is a snap! Just click on the Email Guard button. The message center will launch in a new window.

I am having problems viewing HTML messages. What do I do? Click on the Preferences button located bottom corner of the side panel. For more details, go to Preferences.

What are the minimum system requirements? Our minimum system requirements for PC includes operating system Windows 2000 – Windows Vista; for Mac OS X 10.x. For additional information, please refer to system requirements article.

What browsers are supported? Internet Explorer 6.0 and newer, Mozilla Firefox 2.0 and newer, Safari 2.0 and newer. If you are having display issues, this could be fixed simply by upgrading the version of your browser.

What about Flash requirements? Adobe Flash 9.0 or higher.

I can’t login. What do I do? Go to http://my.gci.net/. In the Email Address field, enter your GCI email address and in the Password field, type your GCI email password. If you continue to have problems, please click here to go to our feedback page or contact GCI Customer Support.

What is phishing? Phishing is the criminal and fraudulent attempt to acquire sensitive information, such as usernames, passwords, and credit card details by masquerading as a trustworthy entity. For more information on this subject, go to our article on phishing.

What are viruses? Viruses are the cause of colds and the flu. The same is true for computers. A computer virus spreads by making copies in a host. If a file or program contains a virus, it is infected, and the infected file or program is a host. Typically, a virus is transmitted by attaching itself to an executable program that is emailed to someone. When the recipient clicks on the infected program, the virus is activated and may attach itself to other executable files on the computer. Some viruses can destroy data and wreak havoc with a computer system. Others are simply annoying. The primary danger with viruses is their self-replicating quality, which can take over resources in your computer. Viruses are one of the most commonly known types of malicious software. Other types are worms and Trojan horses. A worm is similar to a virus, but is an independent program that does not need to be attached to another. A Trojan horse is a program that appears to perform one task, but actually performs another, usually malicious, task.

How can I protect myself from a virus? GCI’s Email Guard can help keep your inbox clear of spam and viruses. We made it easy to access Email Guard from Webmail preview launch. Not signed up for Email Guard? Click on the Email Guard button and sign up online!

Can I delete more than one message at a time? Yes. To delete multiple messages simultaneously, click the top message and while holding the shift button on your keyboard, mouse click the last message of the range that you would like to delete. This will highlight all of the messages in the range. When you press the delete button all of the messages will be moved to the trash folder. Also if you want to delete multiple messages that are not in a row, hold down your control key and mouse click on the specific messages you want highlighted.

Where is the logout button?

I do not want to preview the contents of my email messages, can I close it? Yes, the message preview option can be closed. If you would prefer to not use the preview pane simply click on the X at the top of the pane, all the way to the right (about half way up the screen). To learn more about the preview panel, click here: http://portal.gci.net/support/kb/webmail/#previewpanel

Is there a user manual for the new webmail? Yes! To learn more about the features and functionality of the new webmail click here: http://portal.gci.net/support/kb/webmail/

What is the dock? The Dock contains links for your contacts, the email interface, and Email Guard. This is where your main webmail menu is located. If you are unable to find your contacts, most likely you will find them in the dock. Additional information can be found here: http://portal.gci.net/support/kb/webmail/#actiondocument.2008-03-24.2780281039

I click on my email guard button and nothing happens, can you help? Your message center will open in a new window. Some browsers treat this as a pop up and if you have pop ups completely disabled, it will prevent your message center from opening. Allow your browser to accept pop ups from that site and that should resolve the issue. If you need any assistance please do not hesitate to contact GCI customer support at support@gci.net

How do a move a message from my inbox to a personal folder? To move messages from your inbox into a folder, simply click on the message with your mouse and drag it to the desired folder. When you are hovering over the folder you want to place the message into, release the mouse button and your message will drop into that folder.

Where is the remember me option? Why do I have to enter my username and password each time? We intend on bringing the remember me functionality back after we complete our webmail preview. Since we are running both systems in parallel, it was necessary to temporarily remove that option.