How do I set up my HTC Touch Dual Wireless Device

HTC Settings for GCI's customers with Black GCI Logo on their SIM

Settings Steps
Known Roaming Issue
Setting up your HTC Touch Dual with your GCI.net (POP3 or IMAP) email

Settings Steps

1. Select get started option after device customizes itself.
2. From the front screen tap Start
3. Tap Settings
4. From the Settings select Connections from the lower 3 tabs
5. Tap GPRS Settings
6. Tap Settings
7. Click in the circle to set CHAP Authentication
8. Tap OK (located on the top right hand corner)
9. Tap the Connections icon
10. Under My ISP tap Add a new modem connection
11. On the line labeled Enter a name for the connection enter GCI
12. Select a modem: select Cellular Line (GPRS, 3G)
13. Tap Next
14. At the Access point name: enter web.gci
15. Tap Next
16. Leave the screen containing user name, password and domain blank
17. Tap Finish
18. Tap Add a new modem connetion which is under My Work Network Settings
19. Under Enter a name for the conection type GCI MMS
20. Under Select a modem select Cellular Line (GPRS, 3G)
21. Tap Next
22. Under Acces point enter mms.gci
23. Tap Next
24. Leave the screen containing user name, password and domain blank.
25. Tap Finish
26. Tap OK (located on the top right hand corner)
27. From the front screen tap Start
28. Tap Messaging
29. Tap SMS/MMS
30. Tap Menu from the lower right corner
31. Scroll to and select MMS Options
32. Tap Servers, located along the bottom of the screen
33. Tap New
34. Under Server name: enter GCI MMS
35. For the Gateway enter 209.4.229.92
36. For the Port: enter 9201
37. For the Server Address: enter http://mmsc.gci.csky.us:6672/
38. Select My Work Network from the Connect Via drop down menu
39. Change Send Limit to 300K
40. Change Wap Version to 1.2
41. Tap Done
42. While GCI MMS is highlighted tap Set As Default

Your HTC Touch Dual is now active and ready for Internet use and Multimedia Messages. You can test Internet Use by starting at the front screen and go to Start, tap Internet Explorer then enter http://m.google.com or http://portal.gci.net or http://mobile.htc.com. You can test MMS by sending a MMS message. GCI recommends you also complete the steps in the next section, Known Roaming Issue.

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Known Roaming Issue

When roaming in an AT&T 3G market (currently, outside of Alaska), the HTC Touch Dual will experience problems. This is caused due to the fact that the Touch Dual is a 3G handset and attempts to connect via a 3G connection by default settings. As GCI's network is not a 3G network, the handset fails to register when roaming. GCI recommends you complete the following steps, as we do not have any roaming 3G networks agreements.

The fix is to go to:

1. Press the green (phone) button on the bottom left of the handheld to go to the phone application.
2. Tap Menu.
3. Tap Options.
4. Tap Band tab. (It is a partially obscured tab on the bottom of the screen, and you may need to tap the right arrow button to see it.)
5. Under “Select your network type”, change the setting in the drop-down from Auto to GSM.
6. Tap Ok.

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Setting up your HTC Touch Dual with your GCI.net (POP3 or IMAP) email

Before beginning please make sure to have the following information: email address, username, password, incoming mail server (mail.gci.net), and outgoing mail server (smpt.gci.net) of the email account you want to set up.

Set up your (POP3/IMAP) e-mail from your device:

1. From the front screen tap Start
2. Tap Messaging
3. Tap Setup E-mail
4. Enter your email address
5. Enter your password
6. Ensure the Save password check box is checked
7. Tap Next to try to get e-mail settings automatically from the Internet, leave box checked and follow the automatic steps below or Uncheck the box and follow the Manual settings steps below

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