Overview

When attempting to send an email, you may see either a relay error stating, Relaying Not Allowed, or an alert box requesting you enter your password. This would be an indication you need to check Outgoing SMTP authentication on your mail client program.

Why is GCI requiring Outgoing SMTP authentication? In an effort to combat Unsolicited Commercial Email (also known as SPAM), GCI is requiring all email accounts to authenticate with our outgoing mail server.

Customers who have established their email accounts with GCI, in the last six months, should already have this setting checked. If you are not sure if your account is properly setup, or need to check Outgoing SMTP Authentication to your email account, follow the steps below for your email client program.

Any device sending mail through GCI email servers will also need to enable the Outgoing SMTP Authentication. This includes cell phones, smart phones, and PDA devices.