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Here are some Frequently Asked Questions (FAQs)

Question 1. I downloaded my mail from the GCI server to my personal computer and received this message. What do I need to do?
Question 2. I read my email using GCI WebMail, what do I need to do?
Question 3. Why did I get this message?
Question 4. I deleted my email from my WebMail account and am still getting the message. Why?
Question 5. Why do I need to empty the trash after deleting the email?
Question 6. I thought I got 5 megabytes of space for my email. My inbox is empty why am I not receiving email?
Question 7. Am I limited to 5Mb of email on my computer?
Question 8. My mailbox on the GCI server is full, what will happen to my incoming mail?
Question 9. How can I be sure my email program is not leaving a copy of my email messages on the GCI server?
Question 10. I want to use an email client on my computer to download and store my email what do I need to do?
Question 11. What does GCI mean inactivate my email after 90 days?
Question 12. Can I purchase additional email storage space?

Question 1. I downloaded my mail from the GCI server to my personal computer and received this message. What do I need to do?

If you are sure you have not left any mail on the GCI server no further action is required. You received this email in your mail account from GCI because prior to downloading your messages, your account was more that 80% full. You can be sure there are no messages in your account on the GCI server by following these steps. [Click here for instructions]
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Question 2. I read my email using GCI WebMail, what do I need to do?

You must take action to ensure continuing receiving email. The most common action required is to empty the trash after you have deleted undesired email. [Click here for instructions on maintaining your WebMail account]
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Question 3. Why did I get this message?

At the time your mailbox on the GCI server received this auto-generated message your mailbox was more than 80% full. Once your mailbox on the GCI sever is full you will not be able to receive new messages. You may need to delete or remove any messages from GCI's mail server to for additional mail to be delivered. The easiest way to do this is to use GCI's WebMail to completely delete e-mail messages and empty the trash folder. [Click here for instructions]. You can also upgrade your email storage service that includes our premium email guard service. Prices start a low as $2.99 per month, click here for more information or to upgrade today.
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Question 4. I deleted my email from my WebMail account and am still getting the message. Why?

The most common problem is not emptying the trash folder after deleting emails. For instructions on emptying the trash folder, Click here for instructions and start at step 4.
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Question 5. Why do I need to empty the trash after deleting the email?

This situation is similar to throwing away an item in your house. You throw it into the trash, and then you need to empty the trash to completely get rid of the item. When you delete an email message it moves into the trash folder. If you delete the message by accident or decide you need the email, this feature provides you a chance to recover the message. Once you empty the trash the item is completely gone. Click here for instructions to empty the trash and start at step 4.

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Question 6. I thought I got 5 megabytes of space for my email. My inbox is empty why am I not receiving email?

With your GCI.net account, you have a total of 5 megabytes (Mb) of space available for mail storage on GCI's mail server. This limit applies to all of the folders in your account, including the trash folder. That is why you must empty the trash. Click here for instructions on maintaining your WebMail account.
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Question 7. Am I limited to 5Mb of email on my computer?

The 5Mb limit only applies to your mailbox on GCI's mail server. Mail messages that you download and store on your own computer are not affected by the 5Mb mailbox limit. Be aware that graphics, audio, and video file attachments to e-mail can use up a lot of disk space quickly -- an mpeg video can be from 2.5 to 10 Megs. If you would like more space for your email, you can upgrade your email account storage too! GCI offers a 2GB or 5GB email storage service that includes our premium email guard service, with prices starting as low $2.99 per month. Click here for more information or to upgrade today!
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Question 8. My mailbox on the GCI server is full, what will happen to my incoming mail?

At that point, GCI will "hold" all incoming mail for approximately 4 hours to allow you time to download your messages from GCI's mail server. If you clean up your box on the mail server within 4 hours, your pending mail will be delivered to you. Mail that GCI holds past the 4-hour period will be returned to the sender indicating that the message could not be delivered because your mailbox is full.
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Question 9. How can I be sure my email program is not leaving a copy of my email messages on the GCI server?

There are two ways to check this:

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Question 10. I want to use an email client on my computer to download and store my email what do I need to do?

For directions on how to set up your email program, please visit our home page at http://portal.gci.net and in the search box enter email client setup.
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Question 11. What does GCI mean inactivate my email after 90 days?

If you account on GCI's web server is full for over 90 days, GCI will mark your email account inactive. This means that your account will not receive any new email messages, you will not lose the email address or username at this time. However, this is the first step towards the email address to be disconnected from our network. An email account full for greater than 90 days indicates the email address is not being used.
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Question 12. Can I purchase additional email storage space?

Absolutely! GCI offers a 2GB or 5GB email storage service that includes our premium email guard service, with prices starting as low as $2.99 per month. Click here for more information or to upgrade today!
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Created by admin
Last modified 2006-02-16 01:41 PM