FAQs on GCI GSM Cellular Phones.

Overview

Issue

How To


Issue

Frequently Asked Questions (FAQs) on GCI's GSM (Global System for Mobile communications) Nokia and Motorola phones.

How To

FAQs:

1. Where can I find information on how to use my new cellular phone?

2. What do I do with the data counter number in my phone?

3. How can I approximate my usage from my GSM phone?

4. When do I need to reset my data counters?

5. How do I determine which account billing cycle I am on?

6. How do I reset my data counters?

7. Can I download Ring tones to my GSM phone?

8.My battery always seems to die, what can I do?

 

1. Cellular Phone Instruction Web sites:

These sites provide very good interactive guides to the features on your new cellular telephone.

For Nokia phones, click here, or go to http://www.nokiahowto.com/.

For Motorola V600, click here, or go to http://commerce.motorola.com/consumer/QWhtml/manual.html. You can obtain a manual for the model V400 phone, but this site does not have an interactive guide for this phone.

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2. What do I do with the data counter number in my phone?
3. How can I approximate my usage from my GSM phone?

Converting the data units on your GCM Cellular phone.

From your phone you can get the total data sent and the total data received to assist in computing your data charges.

Nokia Phones

  • Go to Call Log
  • Go to GPRS data counter
  • Record the number from "All sent data"
  • Record the number from "All received data"
  • Add the two numbers: provides a sum
  • To get MB, take the sum and divide by 1,048,576 = MB total used
  • To get KB, take the sum and divide by 1024 = KB total used
  • Reset your data counters at the beginning of your billing cycle

    Motorola Phones

  • Go to Recent Calls
  • Go to Data Volumes
  • All Data Sessions
  • Total Data Transferred
  • To get MB, take the sum and divide by 1,048,576 = MB total used
  • To get KB, take the sum and divide by 1024 = KB total used
  • Reset your data counters at the beginning of your billing cycle

If you have a data plan

Produce your Sum
Convert your sum to MB total used
Subtract MB total used from MB authorized on plan
If zero or less than zero, no additional charges should be incurred
If the number is greater than zero, multiply that number by 1024. This is your overage in KB.
Multiply the overage KB by 0.01
This will be your usage charge

Example: Under usage allowance on data plan

Authorized 1 MB data transfer
Sum (Phone data sent and data received totals): 943 700 B
943700 / 1048576 = 0.9MB total used
.9 is less than 1 so there are no additional charges

Example: Over usage allowance on data plan
Authorized: 1 MB data transfer
Sum (Phone data sent and data received totals): 2 213 752 B
2213752 / 1048576 = 2.11MB total used
1.0-2.11 = 1.11 over allowance
1.11 * 1024 = 1136.64KB total overage
1136.64KB * 0.01 = $11.37 in overage charges

If you have No Data plan

Take the sum divide by 1024 = KB total used
Take KB total used * 0.03 = total overage charges.


Example
Authorized allowance: 0 - No data plan
Sum (Phone data sent and data received totals): 2 213 752 B
2213752 / 1024 = 2161.87 KB total used
2161.87 * 0.03 = $64.86 in usage charges.

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4. When do I need to reset my data counters?

You need to write down, or record the information on your data counters on the cycle date for your billing cycle. This will be the 5th, 10th, 15, 20th, 25th or the last day of the month, see question number 5.

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5. How do I determine which account billing cycle I am on?

Review your invoice date on either your paper or ebill from GCI and look at the table below:

Invoice Date
Cycle Date
1,2,3,4,5
Last Day of Month
6,7,8,9,10
5
11,12,13,14,15

10

16,17,18,19,20
15
21,22,23,24,25
20
26,27,28,29,30
25

 

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6. How do I reset my data counters?

Nokia Phones

  • From your menu
  • Select Call log
  • Scroll down to GPRS data counter
  • Scroll down to and select Clear counters
  • Enter your Security code
  • The default security code for Nokia is 12345, for Motorola it is 1234
  • All data counters should be clear

    Motorola Phones

  • Go to Recent Calls
  • Go to Data Volumes
  • All Data Sessions
  • Total Data Transferred
  • Reset All
  • Get safety message Reset All Data Sessions
  • Select Yes
  • The default security code, if request, for Motorola it is 1234

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7. Ring tone Information:

Listed below are some ring tone web sites. GCI does not support or endorse any of these sites. This information is provided for your convenience only. Please be aware that may be charges associated with using these services. These charges may include a charge for the ring tone and data transfer or event charges. GCI does not provide any technical support assistance to download ring tones.

http://2thumbswap.com or click here to go to this site.

http://www.ringtonenation.com/ringtones/index.phpor click here to go to this site.

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8. My battery always seems to die, what can I do?

Signal searching is the number one cause of depleting a cell phone battery charge. This is especially true in Alaska where most cell coverage is located along the road system. When you are in an area with poor or no signal, your phone will constantly look for a better connection, and will use up your battery charge doing serching for a signal.. This is easily understood if you have ever forgotten to turn off your phone on a flight. The best way to ensure longer battery life is to make sure you have a great signal where you use your phone. Turn off your phone as you leave the cellular coverage area, so your battery will still have power when you turn the phone back on. There are many good articles on the Internet about how to care for your cellular phone battery, one example is located at http://www.wikihow.com/Make-Your-Cell-Phone-Battery-Last-Longer.

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