GCI Basic Digitization Information

Basic Digitization ONLY effects customers that DO NOT already have a DCT/DVR connected to their TV.

More information may be found on GCI.COM, at this link (Click here or go to http://www.gci.com/forhome/cable/home_cable.htm).

More infomation on the digital transition may be found at http://portal.gci.net/support/kb/cable_digital_transition, or click on this link.

Some FAQs (Frequently Asked Questions)
Must I change my cable box?
Why is GCI switching over to a digital signal?
Who does Basic Digitization affect?
If I have basic cable, must I have a cable box?
I saw the local news, was that information correct?
Must I change my cable box?
If you currently have a cable box, you do not need to bring it in to exchange it. Only if you have GCI basic cable and connect directly to your TV, do you need to come in and get a box to continue viewing channels.

Why is GCI switching over to a digital signal?
There are some misconceptions abound in the media that have been broadcasting mistakes and miscommunications regarding basic digitization. GCI is complying with the FCC requirement to switch over to digital.

Who does Basic Digitization affect?
Basic Digitization ONLY effects customers that DO NOT already have a DCT/DVR (set box) connected to their TV.

If I have basic cable, must I have a cable box?
What that means is you will need to have a cable box (DCT or DVR) to continue viewing channels, effective 1/15/08. The charge for basic only customers to get a standard DCT with basic service is just $2.79/per month. Right now we have a promotion giving the first three months free.

I saw the local news, was that information correct?
The local news was not 100 percent accurate. There were some misconceptions:

1. They showed a digital box saying that it would not work after 1/15, and that customer would need to swap it out.
• THIS IS NOT TRUE! Only customers that do not already have a box will need to get one.
2. GCI is raising preferred service price by $2.79.
• THIS IS NOT TRUE! This is only a charge that basic customers without a box, will start to get after three months.
3. Customers will need to lay down $170.00 for a converter or your TV will become obsolete.
   • THIS IS NOT TRUE! If you are a cable customer and have a DCT/DVR GCI has them covered. Only if they don't have cable will they need the $170 box.

GCI has, for the last six months, had an informational campaign, including two letters, monthly invoice messages and phone calls to inform our basic only customers.