Support Center — GCI - Alaska's Internet

MYgci

Safe, responsible net citizens resources brought to you be the Alaska State Library and Alaska Library Association.

Service Status

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MYGCI users may view the status of their cable modems, email accounts, and other services on the My Account page.

Last Updated: 2009/11/06 10:27:03 US/Alaska

Cable Maintenance

Maintenance typically occurs between the hours of 7am and 4pm during that time you may see intermittent loss of service to total loss of service. Maintenance is ongoing in the following cities.

There is no maintenance being done at this time.

Webmail

There are no known outages

Cable Modem

Eielson AFB – Area of Arctic Ave, Koyuk Ave, Klondike Loop, Kodiak St

Whittier Marine Direct

There are no known outages

Cable TV

Eielson AFB – Area of Arctic Ave, Koyuk Ave, Klondike Loop, Kodiak St

Cellular Phone Service

There are no known outages

Dialup

There are no known outages.

Warning:

There are no known outages
If you are having problems with your email and need to reset your password to your e-mail account, you can do so by going to the gci.net website and log into you’re My GCI account.

If you receive an email requesting you to confirm your email address, do not reply with the requested information, this is a phishing scam email. Remember, GCI will never request that you enter sensitive or personal information in an email.

If you are receiving an email with the following, this is not from GCI either:

Attention! Several attempts to log into your GCI email account have been logged to foreign IP numbers.
Please reply with your Username and Password for verification or your email account will be suspended within 72 hours.

If you are receiving an email from GCI requesting you to download any files or patches, please delete this email immediately, this is not a legitimate email from GCI.

If you are receiving any of the emails above, there is no need to contact GCI Technical support, as our administrators are aware of the issue.

LiveWire DSL

There are no known outages

Local Phone Service

There are no known outages

MyGCI Site

Alert: All GCI customers have been upgraded to our full content site, giving access to all GCI.net features. Customers with slower Internet connection speeds will experience latency while trying to access these advanced features.

Out of Country Email Operation

GCI Web Mail access has been blocked from some countries due to spam issues. Some countries included are below:

China
France
African Countries
Mexico

Fore more information, please contact GCI Technical Support.

By phone: 1-800-800-4800
By email: support@gci.net

WISP

We are currently experiencing Rural Wireless Internet outages or service degredation in: